An hour gone before you’ve found the fault
Two dozen checks cover hardware, event logs, drives, network, printers and security in minutes. The AI explains what the evidence shows and what to check next, so you start from facts, not guesses.
Software for PC repair businesses
Find the fault faster. Prove the fix. Keep the customer.
RapidQix gives independent repair shops and mobile engineers everything around the job: a diagnostic app that runs from a USB stick, a portal for jobs, reports and your team, and Care, which keeps watching customers' PCs after you've gone and turns one-off repairs into monthly income.
- Windows 10 and 11
- Runs from USB, nothing installed
- You approve every change
Sound familiar?
Built around the problems repair businesses deal with every day
They came in about the printer. The drive is failing.
Before you start, the app turns the complaint into a job list and flags anything serious in red: “Tell the customer”. Nothing important gets missed, and nothing gets blamed on you later.
“Is it fixed?” “It should be…”
An issue can only be marked resolved after its checks re-run clean and the original symptom has been tested with the customer. You hand the PC back knowing it works.
Customers don’t see what they paid for
Every job ends with a plain-English report in your logo and colours: what was wrong, what you did and what to do next. Print it, save it as a PDF or email it from the portal.
The PC won’t even start
Follow a step-by-step guide on your phone, with each maker’s boot keys and BitLocker warnings, then a rescue tool on the Windows recovery screen. The job carries on in the app once Windows starts.
Every job is a one-off
Install Care before you leave. You hear about problems before your customer has to call, fix many of them remotely and charge a monthly plan for it.
Technician app
A guided job, from complaint to proof of fix
Plug the USB stick into the customer’s PC, in your workshop or on-site at their home or office. The app runs the checks, the AI reads the evidence, and one card always tells you the next thing to do.
1
Agree the job with the customer
The first look at the whole PC splits the complaint into separate issues and lists everything else it found.
- The customer’s problems are ticked and become the job
- Serious findings are flagged red: tell the customer
- Add anything else they mention in one line
- Anything left out is noted in the report, so it’s on record
2
Every change is yours to approve
The AI proposes fixes from a fixed, tested catalogue. You see what each one changes and how long it takes, then approve it or skip it.
- A restore point is made before anything changes
- One admin prompt per job, not one per fix
- Each fix is checked afterwards and recorded
- Uninstalls are picked by you, with nothing pre-selected
3
Prove it works before you hand it back
For each issue the AI suggests a practical test to do with the customer. The app, not the AI, decides when it’s fixed.
- The original symptom is tested with the customer
- The relevant checks re-run automatically
- Still a warning? The issue stays open and says why
- The outcome is drafted for you when you finish
Ready for the jobs you actually get
Repairs, Health Checks and new PC setups each have their own guided flow, with specialist checks when the job calls for them.
Health Checks
A full check of the PC, with safe clean-ups applied only where the evidence calls for them, and a colour-coded report card across 11 areas.
New PC setups
A setup checklist with Home, Small business and Gaming profiles, plus a transfer list from the old PC: files, programs needing a licence, and email kept on the PC.
Scam calls and hacked PCs
Finds 25 remote-access tools, incoming AnyDesk and TeamViewer connections (with the caller’s ID for a police report), new admin accounts and recent installs.
PCs that won’t start
A phone guide for the boot stage, screen photos read by the AI, and a rescue tool for the Windows recovery screen.
No internet
Network jobs keep going with no connection, using a built-in guide that works through the most likely causes first. A Wi-Fi survey shows channel crowding.
Drivers and BIOS from the maker
Driver, software and BIOS updates from Dell, HP and Lenovo, checked against the exact model with the maker’s own tools and catalogues.
Slow PCs and upgrades
Start-up programs, disk health and memory load, plus upgrade advice: SSD, memory slots and type, and a larger drive.
Outlook and OneDrive
Outlook data files near the 50 GB limit, Outlook crashes and the add-in behind them, and whether OneDrive is really backing up the customer’s folders.
Your toolkit, checked before it runs
Carry the tools you already trust on the same stick: HWiNFO, Autoruns, Emsisoft Emergency Kit and the PC makers’ update tools. Each one’s digital signature is checked before every run. Add up to 20 of your own tools from the portal; they only open when a technician clicks.
- The app updates itself between jobs, never mid-job
- Lost a stick? Sign it out from the portal
- Jobs pick up where you left off
On the stick, signature-checked
- HWiNFO
- Autoruns
- Emsisoft Emergency Kit
- Dell Command | Update
- HP Image Assistant
- Lenovo updates
- + up to 20 of your own
Built in
- Restore points
- System file repair (SFC, DISM)
- Disk checks
- Software removal
- Start-up programs
- Print spooler and queues
- Network reset
- Backups to USB
- Move personal folders
Business portal
Run the business side without the paperwork
Every job the app finishes lands in your portal, with its evidence, outcome and reports. Owners see the numbers; technicians see their work.
Reports customers actually read
A customer report in plain English and a full technical report for your records, both with your logo, colours and contact details. Print or save it from the app, or download and email the PDF from the portal.
Every visit to the same PC, linked
Repeat visits are linked automatically, so you see what was done last time without storing the PC’s serial number.
Know your numbers
Jobs, time to resolve, most common complaints and work by technician, for any period.
Your team and agents
Invite technicians, give each their own USB agent, and see who did what.
Works on your phone
Start a “won’t start” job, check a job or send a report from your phone.
Your business toolkit
Choose the built-in programs your team uses and register your own.
Secure sign-in
Two-factor sign-in, and a record of who added, renewed or signed out each agent.
RapidQix Care
Keep watching after you leave, and get paid for it
Before you finish the job, install the Care monitor. It quietly watches for the problems that lead to the next repair, so you hear about them first, fix many of them remotely, and build a monthly income from customers you’ve already won.
What your customer sees
NNorthgate PC RepairsCall 01632 960123
Recent PC problems
Here are recent problems reported to your engineer. Their status shows whether they’re awaiting review, being monitored, or resolved.
- Windows restarted after repeated critical system errors were recordedCritical · 6 Oct 2026, 11:42In review
- Low disk space on the Windows driveAttention · 6 Oct 2026, 10:08Monitoring
- Unexpected shutdown detectedAttention · 5 Oct 2026, 21:16Resolved
Request a callbackClose
Your name, logo and phone number, never ours.
What you see in the portal
What Care watches
- Low space on the Windows drive
- Drive health warnings, bad blocks and disk errors
- Blue screens and repeated stop codes
- Unexpected shutdowns and power loss
- Hardware errors reported by Windows
- Windows updates that keep failing
- Stopped core Windows services and lost network
Built to be invisible
- Checks run when the PC is quiet, so customers never notice it
- Clear rules and thresholds: alerts are real problems, not noise
- Keeps no file names, event text, serial numbers or personal data
- Updates are signed and checked on the PC before they install
Free PC Health
Free with every repair
A goodwill extra that keeps your name on the customer’s PC.
- Plain-English alerts on the customer’s PC
- One click to request a callback from you
- The issue and its evidence arrive in your portal
- An upgrade offer to Premium Care, written by you
Premium Care Monthly income
Your price, every month
You set the monthly price per PC. Customers upgrade from the Care window and pay you directly through your own Stripe account.
- Alerts go quietly to your review queue, not the customer
- AI diagnosis of each issue, using the PC’s earlier jobs
- Fix remotely: free up space, reset Windows Update, repair system files, check the drive and more
- Restarts only after the customer agrees
- Renewals, failed payments and cancellations handled by Stripe
Care is not remote control. Each remote fix is a single, safe action from a fixed list that you choose to run, and issues are reviewed during your business hours. Callback requests can also arrive as leads in Simple247.
Pricing
One price. Every feature. Add engineers as you grow.
There are no tiers to compare and nothing held back. Start with you, then add an engineer whenever you take one on. Try it free for 30 days: add a card to start, and you won’t be charged until the trial ends.
RapidQix
Everything below, for every business.
You, the owner
£49/month
Or £490 a year, 2 months freeEach extra engineer
£39/month
Or £390 a year, 2 months freeTechnician app
- Unlimited AI-guided jobs*
- Repairs, Health Checks and new PC setups
- Scam-call and hacked-PC checks
- Rescue tool for PCs that won’t start
- Maker driver and BIOS updates
- Your own tools in the toolkit
Portal
- Reports in your brand: print, PDF, email
- Job history for every PC
- Team, agents and your numbers
- “Won’t start” jobs from your phone
- Two-factor sign-in
RapidQix Care from your first paid month
- Free PC Health on every PC you fix
- Callbacks straight to you
- Sell Premium Care at your own price
- Your name and logo on the customer’s PC
Prices exclude VAT. Change or cancel at any time.
Online sign-up opens soon. To start your trial now, email support@rapidqix.com.
* Fair use: enough for any engineer working full time. We’ll talk to you before anything changes if usage is far above normal.
Does it pay for itself?
One job a month covers it
Every job starts with the facts instead of guesswork, the job list is agreed with the customer up front, and the report writes itself. Put in your own numbers.
RapidQix Care
Turn one-off repairs into monthly income
Install the Care monitor on every PC you repair. Free PC Health is included, however many PCs you look after. When a customer upgrades to Premium Care, they pay you through your own Stripe account, at the price you set.
£1.50per paying Premium PC per month, only when your customer pays
- No Premium customers, nothing to pay
- Free PC Health is never charged
- Renewals, failed payments and cancellations handled by Stripe
About pricing
Why is there only one plan?
Every engineer needs the same tools, so every business gets all of them. You only pay for how many engineers you have.
Can two engineers share one agent?
No. Each engineer has their own agent, and an agent can only be signed in on one PC at a time. That keeps your customers’ PCs and your account secure.
Is there a limit on jobs?
No fixed limit. Unlimited jobs are covered by a fair-use policy that’s enough for any engineer working full time.
How does the free trial work?
Add a card to start your 30-day trial of the technician app and the portal. You won’t be charged during the trial, and you can cancel before it ends. Your subscription starts on day 31.
Why is RapidQix Care not included in the trial?
Care installs on your customers’ PCs, so it unlocks when your paid subscription starts. You can then install the Care monitor on every PC you look after.
How is the RapidQix Care fee charged?
It’s £1.50 a month for each PC whose owner pays you for Premium Care, so you only pay when you’ve been paid. Free PC Health is never charged.
Can I add or remove engineers?
Yes, at any time. You only pay for the engineers you have.
Do prices include VAT?
No. Prices exclude VAT, which is added where it applies.
Safe by design
Your customers’ PCs stay in your control
RapidQix was built for technicians who are responsible for other people’s computers. The AI advises; you decide.
Nothing changes without you
The AI can only ask for read-only checks. Every fix needs your approval and is checked afterwards.
A restore point first
Before the first change on a job, the app makes a Windows restore point.
Nothing left behind
The technician app runs from the stick. Nothing is installed or left running on the customer’s PC.
No passwords on customer PCs
Agents are activated with one-time codes from the portal, and a lost stick can be signed out at once.
Customer data kept to a minimum
Personal details are removed before anything leaves the PC. No file contents, passwords or browsing history are read.
Signed, verified updates
App and Care updates are checked against a published fingerprint or signature before they run.
How it works
From one repair to a customer for years
- 1
Diagnose
Plug in the stick, in the workshop or on-site, describe the fault and let the checks run.
- 2
Agree and fix
Agree the job with the customer, approve the fixes you want, and prove each issue is fixed.
- 3
Report
Finish the job and hand over a branded report, printed, as a PDF or by email.
- 4
Keep watching
Install Care before you leave. Get callbacks and alerts, and earn from Premium Care every month.
Questions
Frequently asked
Does anything get installed on the customer’s PC?
Not by the technician app: it runs from the USB stick and leaves nothing running. Care is different by design. If you and the customer choose it, the Care monitor is installed so it can keep watching after you leave.
Can the AI change things on its own?
No. The AI can only ask for read-only checks and propose fixes. Fixes come from a fixed catalogue, policy decides what needs approval, and you approve each one. On Health Checks, a short list of safe clean-ups, such as clearing temporary files, runs only when the evidence shows it’s needed.
Which versions of Windows does it support?
Windows 10 and Windows 11, on laptops and desktops.
What if the customer has no internet?
The checks run on the PC without a connection. For network faults there’s a built-in guide that works offline, and the app stays signed in for a few days without a connection.
Can I use my own branding?
Yes. Reports, the portal and the Care window customers see all carry your business name, logo and colours.
What happens to my customers’ data?
Only what the diagnosis needs leaves the PC, with personal details removed first. Each business’s data is kept separate, raw check output is cut down to its findings after a set period, and you can delete a job and everything in it from the portal.
Does Care mean you can access my customers’ PCs?
No. Care has no remote-access channel. It reports the problems its rules detect, and on Premium PCs you can run one-off fixes from a fixed list. Restarts always ask the customer first.
Fix faster today. Keep the customer for years.
See how RapidQix fits the way your business already works.